Issue Tracking Software

Your Internal IT Ticketing Center.

The Only Internal IT Service Desk Solution Linked Directly to NETWORK ASSOCIATES - COMPUTECH IT Solutions.

NETWORK ASSOCIATES - COMPUTECH IT Service Center is a powerful, hosted service desk and ticket management system your business can use to manage internal IT service issues. It provides our IT team with a fully-integrated platform for accepting, triaging, assigning and resolving service issues - and gives your employees a simple, web-interface for submitting issues and tracking progress. But, what separates NETWORK ASSOCIATES - COMPUTECH IT Service Center from every other internal help desk system is the direct link to NETWORK ASSOCIATES - COMPUTECH IT Solutions. That’s why NETWORK ASSOCIATES - COMPUTECH IT Service Center is the world’s first ‘Co-Managed Service Desk’.

NETWORK ASSOCIATES - COMPUTECH IT Service Center gives you complete control over what issues get sent to NETWORK ASSOCIATES - COMPUTECH IT Solutions and when. Individual tickets can be automatically routed using the powerful built-in workflow automation engine or manually escalated. Either way, you’re virtually guaranteed immediate access to additional IT resources - where and when you need them - without managing multiple vendors or adding to your headcount. With NETWORK ASSOCIATES - COMPUTECH IT Service Center you will:

NETWORK ASSOCIATES - COMPUTECH IT Support Software Features

  • World-class Service-Desk Software your staff can use to create, manage and resolve all your IT service issues.
  • Web-Based Employee Access Portal giving your employees the ability to submit and track service requests, and more...
  • Powerful Workflow Automation Engine to speed service, eliminate redundancy and increase accountability.
  • Comprehensive Service-Activity Reports.

NETWORK ASSOCIATES - COMPUTECH IT Support Centre Benefits

  • Coverage & Support outside of your normal business hours.
  • Access to reliable IT experts and resources when you need them.
  • A Team of manpower during peak demand or to help with complex issues.
  • Ability to provide on-site support to remote offices and employees.

Your IT systems are the backbone of your business. Don’t go IT alone!

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