HARDWARE & SOFTWARE
Providing comprehensive support for all your essential IT infrastructure. We handle everything from the professional installation of new devices and software applications to ongoing maintenance that ensures peak performance, and rapid troubleshooting to resolve any issues. Our aim is to keep your core IT systems running smoothly and efficiently, minimising disruption to your daily operations.
-
Product Specifications:
Delivery Method: Available via remote support, on-site visits (within specified geographical areas like Eastern Cape & Garden Route), or a hybrid approach.
Support Hours: Our standard support operates during business hours, with options for extended coverage available upon request.
Communication Channels: Reach our support team through dedicated phone lines, email, and a secure online client portal.
Service Level Agreements (SLAs): Defined response and resolution times are in place to ensure timely assistance for all queries and issues.
Team Expertise: Our support is provided by certified IT specialists across various technologies and platforms.
Engagement Models: Flexible options including ad-hoc support, project-based contracts, or comprehensive managed service agreements.
Rapid diagnosis and resolution of hardware malfunctions and software errors.