TECHNICAL ASSISTANCE
Providing prompt, reliable support for all your Sage software queries and technical issues. From troubleshooting errors to resolving system glitches and providing how-to guidance, our expert team is committed to minimising downtime and ensuring your Sage environment operates smoothly, allowing you to focus on your core business.
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Product Specifications:
Delivery Method: Available via remote support, on-site visits (within specified geographical areas like Eastern Cape & Garden Route), or a hybrid approach.
Support Hours: Our standard support operates during business hours, with options for extended coverage available upon request.
Communication Channels: Reach our support team through dedicated phone lines, email, and a secure online client portal.
Service Level Agreements (SLAs): Defined response and resolution times are in place to ensure timely assistance for all queries and issues.
Team Expertise: Our support is provided by certified Sage specialists.
Engagement Models: Flexible options including ad-hoc support, project-based contracts, or comprehensive managed service agreements.
Resolving issues related to network or cloud access for your Sage applications.