AFTER SALES SUPPORT
Ensures your Sage systems remain running smoothly and efficiently long after implementation. We go beyond reactive troubleshooting by actively monitoring your Sage Accounting & Payroll environment, identifying potential issues before they impact your operations, and recommending preventative measures. This continuous, forward-thinking approach minimises downtime and ensures the sustained optimal performance of your software.
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Product Specifications:
Delivery Method: Available via remote support, on-site visits (within specified geographical areas like Eastern Cape & Garden Route), or a hybrid approach.
Support Hours: Our standard support operates during business hours, with options for extended coverage available upon request.
Communication Channels: Reach our support team through dedicated phone lines, email, and a secure online client portal.
Service Level Agreements (SLAs): Defined response and resolution times are in place to ensure timely assistance for all queries and issues.
Team Expertise: Our support is provided by certified Sage specialists.
Engagement Models: Flexible options including ad-hoc support, project-based contracts, or comprehensive managed service agreements.
Identifying and addressing potential concerns before they escalate into major issues.
Regular assessments of your Sage environment’s overall stability and efficiency.
Providing suggestions for improving Sage performance and user experience.