SUPPORT & MAINTENANCE
Providing proactive IT support and continuous maintenance to ensure your systems are always running smoothly and efficiently. We offer a comprehensive managed service approach that includes monitoring, patching, and preventative measures for your entire IT environment, minimising downtime, resolving issues quickly, and ensuring the longevity and reliability of your technology infrastructure.
-
Product Specifications:
Delivery Method: Available via remote support, on-site visits (within specified geographical areas like Eastern Cape & Garden Route), or a hybrid approach.
Support Hours: Our standard support operates during business hours, with options for extended coverage available upon request.
Communication Channels: Reach our support team through dedicated phone lines, email, and a secure online client portal.
Service Level Agreements (SLAs): Defined response and resolution times are in place to ensure timely assistance for all queries and issues.
Team Expertise: Our support is provided by certified IT specialists across various technologies and platforms.
Engagement Models: Flexible options including ad-hoc support, project-based contracts, or comprehensive managed service agreements.
Ensuring all software and operating systems are up-to-date with critical security patches.