DISASTER RECOVERY
Providing comprehensive plans and solutions to quickly restore your IT systems and critical data after an unforeseen event, such as power outages, cyber-attack, natural disaster or theft. We develop tailored recovery strategies, implement robust recovery infrastructure, and conduct regular testing to ensure your business can resume operations with minimal downtime and data loss, safeguarding your continuity.
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Product Specifications:
Delivery Method: Available via remote support, on-site visits (within specified geographical areas like Eastern Cape & Garden Route), or a hybrid approach.
Support Hours: Our standard support operates during business hours, with options for extended coverage available upon request.
Communication Channels: Reach our support team through dedicated phone lines, email, and a secure online client portal.
Service Level Agreements (SLAs): Defined response and resolution times are in place to ensure timely assistance for all queries and issues.
Team Expertise: Our support is provided by certified IT specialists across various technologies and platforms.
Engagement Models: Flexible options including ad-hoc support, project-based contracts, or comprehensive managed service agreements.
Customised strategies based on your business’s specific RTO (Recovery Time Objective) and RPO (Recovery Point Objective).
Periodic drills to verify the effectiveness of the disaster recovery plan.