TECHNICAL ASSISTANCE

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From troubleshooting to system optimisation, our technical specialists ensure your Sage solutions run smoothly and efficiently at all times.

Product Specifications:

Delivery Method: Available via remote support, on-site visits (within specified geographical areas like Eastern Cape & Garden Route), or a hybrid approach.

Support Hours: Our standard support operates during business hours, with options for extended coverage available upon request.

Communication Channels: Reach our support team through dedicated phone lines, email, and a secure online client portal.

Service Level Agreements (SLAs): Defined response and resolution times are in place to ensure timely assistance for all queries and issues.

Team Expertise: Our support is provided by certified Sage specialists.

Engagement Models: Flexible options including ad-hoc support, project-based contracts, or comprehensive managed service agreements.

Swift response and effective solutions to minimise disruption.

Diagnosing and fixing software errors, bugs, and performance issues.

Ensuring your Sage system is always up-to-date and secure.

Maintaining the health and accuracy of your Sage data.

Resolving issues related to network or cloud access for your Sage applications.

Access to support via phone, email, or a dedicated portal.

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More than a service provider, we’re your dedicated IT and business solution partner, invested in your growth.

Get in touch with us!

Let’s Connect

Mon - Fri : 8:00 -16:30
0861 332 344
hello@networkassociates.co.za

Visit Our Office

121 Cape Rd, Mill Park, Gqeberha